Refund & Return Policy

Last Updated: May 2026

At Stellix Studio™, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition
Be returned in its original packaging
Not show signs of damage caused by misuse, accidents, or normal wear and tear

To start a return, please contact us at:

📧 Stellixstudio.support@gmail.com

Please include:

Your order number
Your full name
A brief description of the issue

Our support team will provide return instructions.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

Your order number
Clear photos or videos showing the issue

Once verified, we will offer either:

A replacement product
A full refund

at no additional cost.

Change of Mind

Due to the nature of our products and international fulfillment process, we do not accept returns for change-of-mind purchases once an order has been shipped.

Please ensure all product details are reviewed carefully before placing an order.

Refunds

Once your return has been received and inspected, we will notify you regarding the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional processing time.

Non-Refundable Situations

Refunds will not be issued for:

Incorrect shipping addresses provided by the customer
Delays caused by customs, shipping carriers, or circumstances beyond our control
Normal wear and tear
Products damaged through misuse or improper handling
Orders returned without prior approval